Establish Your Five
Dials And Review Them Daily
The Critical Five
A few years ago, I flew on a 747 from Toronto to Vancouver. The
passenger sitting next to me turned out to be the Air Canada captain who
was going to fly the plane on the further leg of the trip from Vancouver
to Osaka. I struck up a conversation with him, mainly because I have
always been fascinated with the 747, and I wanted to know what it was
like to fly this remarkable machine.
I was particularly interested in knowing about the dials in the cockpit.
I’d always been amazed how many different instruments and dials there
were — there seemed to be hundreds of them!
I asked him, “During a normal flight, when everything goes according to
plan, how many of the dials do you actually have to consult?”
“Probably five,” he replied.
“Then what are all of the other ones for?”
“Well,” he said, “if one of the main five dials isn’t right, there are
back-up dials that tell me what’s wrong so I can take corrective
So all of the dozens of other dials in the 747 cockpit all provided
back-up information to the principal five dials.
A Lesson For Entrepreneurs.
This conversation stayed with me because of the lesson it contains for
entrepreneurs and their businesses. Owning and growing an
entrepreneurial business certainly requires as much skill and awareness
as flying a 747. In fact, it’s more unpredictable, so the importance of
having great “dials” is equally important in a business as it is in a
What Are The Five Dials That You Continually Monitor In Running Your
What are the five daily, weekly, and monthly measurements that tell you
your business is heading in the right direction?
What are the five crucial areas of knowledge about your company’s
performance you need to be on top of at all times for you and your team
to feel confident and motivated?
I’ve discovered that many entrepreneurs can’t answer these questions.
They’re flying their entrepreneurial “747” without any instruments.
There are two phrases for this in aviation: “flying blind” and “flying
by the seat of your pants.” You wouldn’t want to be a passenger on a jet
plane where the pilot was flying blind. You’d be in a constant state of
anxiety throughout the entire flight. Well, that also describes how a
lot of entrepreneurs spend their days and nights — even when they’re
successful. Because they don’t know their dials, they can never feel
comfortable and confident with their entrepreneurial performance and
Establishing and Reading Your Dials.
Here’s an exercise that will change your anxiety to confidence:
Divide a sheet of paper into four columns.
At the top of the first column write the title: “Confident and
motivated.” Underneath, list all the different things that these two
words mean for you, as an entrepreneur, on a daily basis.
At the top of the second column, write “Anxious and uncertain,” and
underneath write all the things you don’t know about your business that
make you feel these two emotions.
The title at the top of the third column is “Crucial knowledge.” Write
all of the data, information, and knowledge you’d need to have on a
daily, weekly, and monthly basis to eliminate the feelings of anxiety
and uncertainty, so that you can feel constantly confident and
Finally, at the top of the fourth column write “My five dials.” Below,
list the five areas of your company’s performance — with specific
measurements — you need to be aware of on a continual basis to achieve a
state of confidence and motivation.
Once you have these dials, make them the first thing you look at each
day. Share this information with your team members so that they
understand that all of their activities and results need to be in
support of these five dials. Over a period of months, you’ll notice that
the confidence and performance of your entire business will take a
© 2007 The Strategic Coach